We may gather the information listed below:

• Name.

• Contact details including residential or business address; email address; telephone number.

• Other relevant data to enable us to provide you with the services you require.

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Most of the personal information we process is provided to us directly by you for the following reasons:

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• To administer the consultation/survey, installation, maintenance & monitoring of the services we provide.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Alarm Receiving Centres (ARCs) who we engage on clients’ behalf to monitor alarm signals for security systems.

This website uses cookies to enhance the user experience during visits. Where applicable, it features a cookie consent system that allows users, on their first visit, to choose whether to accept or decline the use of cookies on their device. This approach aligns with current legal requirements for websites to obtain clear consent before storing or accessing cookies on a user’s device.

Cookies are small text files stored on a user's hard drive that help track, save, and analyse their interactions and behaviour on the site. This data enables the website to provide a more personalized and efficient user experience.

Users who prefer not to have cookies stored on their device should adjust their web browser’s security settings to block cookies from this website and any associated third-party providers.

Additionally, this website uses tracking software to analyse visitor behaviour and improve user experience. This tracking is facilitated by Google Analytics, which uses cookies to collect data about site usage. While these cookies help monitor activity on the site, they do not store, save, or collect any personally identifiable information. For more details, you can review Google’s privacy policy here: http://www.google.com/privacy.html

We are committed to respecting the privacy of our clients and others. We take all necessary steps to secure your personal information.

To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic and administrative safeguards to protect the information we collect.

We use the information that you have given us in order to contact you, keep records of the equipment installed and the work carried out.

We may share this information with ARC’s such as Security Monitoring Centre (SMC)

The information provided is kept in hard copy and/or digital formats.

We do not share your personal information with other marketers unless we have asked for and obtained your explicit consent. If you do not provide your consent, we will not share your information.

We will use personal information you provide only for purposes consistent with the reason you provided it.

When we temporarily provide personal information to companies that perform services for us, such as to send you email or documents, we require those companies to protect the information in the same manner as the Firm. These service companies cannot use your personal information for any other purpose than the reason you provided it to the Firm.

On occasion, this website may include links to external sites operated by our partner networks, advertisers, or affiliates. Please be advised that these third-party websites are governed by their own privacy policies, and we do not accept any responsibility or liability for their practices. Prior to submitting any personal data to such websites, users are strongly encouraged to review the applicable privacy policies.

We only keep the information for as long as reasonably needed.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

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Your consent

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You have the ability to remove your consent at any time. You can do this by contacting info@holderdiazsecurity.com

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How we store your personal information

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Your information is securely stored. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We keep personal identifiers until you ask us to remove your information, or we remove information from our database because we no longer provide a service to that address or client. We will then dispose of your information by deleting it from our database.

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Your data protection rights

Under data protection law, the Data Protection Act 1998, you have rights including:

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Your right of access

You have the right to ask us for copies of your personal information.

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Your right to rectification

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

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Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances.

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Your right to restriction of processing

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

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Your right to object to processing

You have the right to object to the processing of your personal information in certain circumstances.

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Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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If you wish to make a request, please contact us at:

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E-mail address:           info@holderdiazsecurity.com

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Telephone number:     020 8249 0204

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Postal address:           Holder-Diaz Security Ltd.

                                    Flat 1, Beeches Court

                                    Avondale Road

                                    Bromley BR1 4ER

To protect your privacy and the privacy of others, we may have to verify that you are who you say you are before we can give you access to, or change, information about you.

How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at Holder-Diaz Security Ltd, Flat 1, Beeches Court, Avondale Road, Bromley BR1 4ER.

You can also complain to the ICO if you are unhappy with how we have used your data.

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The ICO’s address:

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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.